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Mon Sep 14, 2015 7:45 pm by Guy

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Mon Sep 14, 2015 7:05 pm by Guy

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HelpDesk/Support Team Application Format

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HelpDesk/Support Team Application Format

Post by Guy on Mon Sep 14, 2015 7:05 pm


Introduction:

A help desk team is a resource intended to provide the new players or end user with information and support related to a server's products and services. Manage the performance of services to players, ensure  that service levels are achieved in line. Manage players problems, associated to player communication, activities  and any appropriate escalations. Contribute to the success of the events and assist in improving the overall experience within the people. Build servers relationship with players and conduct server reviews for key players. Review performance reports, server improvements, server quality and processes.

Helpdesk Manager

- ALF_Guy

Helpdesk Application Rules

- You must get at least 15 score In-Game before applying.
- Your age must be over 15 (IRL). Lying will get you declined.
- You must be great at speaking / typing English.
- You must be available at anytime for a teamspeak interview.

Helpdesk Application

Code:
[CENTER][img]http://i.imgur.com/6X6xRCq.png[/img]
[font=trebuchet ms][size=14pt][color=#66CCFF][b]Helpdesk Application[/b][/color][/size][/font][/center]

[b]Regular Information[/b]

Your In-Game Name:
Your Forum Name:
Your score:
How long can you get online per day?

[b]Definitions[/b]

In your words, define the roleplay:
In your words, define the powergame:
In your words, define the metagame:

[b]Questions[/b]

Why do you want to join the Helpdesk Team?:
What are your English skills?: (x/10)
What are you planing to do as a Helpdesk Operator?:
Anything else you would like to add?:
If u want to apply copy this format!!
avatar
Guy
Server Head Administrator
Server Head Administrator

Posts : 4
Join date : 2015-09-14
Age : 15
Location : Philippines

View user profile http://alf-clan.forumtl.com

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